*We respect your privacy & will never share your information

24 7 Support

24/7 Support

Rest easy knowing we're always available to assist your customers, day or night.

Multi Channel


Reach your customers where they are, through email, chat, phone, or social media.

Multi Lingual


Connect with your global audience in their language, enhancing their customer experience.











What People Are Saying About Us After Using Our Services

Happy Clients

Clutch 1 Logo

John Salvatore

VP of Operations & Sales
Buy Auto Parts

"We keep expanding our engagement because it’s so well-run."

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Jenna Richardson

VP Marketing & Product Dev
American Messaging

“We’ve truly integrated them into our processes; we consider them a part of our family.”

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John Batarse

Accounting Manager
Cali Floors

"The staff we hired are highly educated & are major contributors to our business."

Our Address

40 West Evergreen Ave, Philadelphia, PA 19118

Our Phone

US HQ: (716) 270-2575
UK HQ: +44 (20) 33140456
AUS HQ: +61 (2) 72094896

Copyrights ©2009 - 2022 Intelegencia

Cross Selling

Cross & Up-Selling

Utilize our trained agents to identify selling opportunities, boosting your revenue.

Quality Assurance

Quality Assurance

Feel confident with our service quality or cancel anytime with just 30 days' notice.

Data Security

Data Security

Trust us to protect your sensitive data, with stringent ISO & PCI DSS certifications.

Our Virtual Assistant Support Overview In Less Than 5 Minutes



Some Facts


We also provide additional front & back office services that can be customized to suit your specific requirements.

Our portfolio includes:

Tech Services

Tech Services

Helping you stay ahead of digital trends!

Digital Marketing

Digital Marketing

Boost your online presence & conversions!

E commerce


Maximize your online sales potential!

Back Office

Customer Care

Enhancing Customer Satisfaction

Let's start building your Front & Back Office team with Intelegencia




A Quick Introduction


We've got answers - learn how we can enhance your in-house team, help you manage a remote team effectively, adapt our services to your unique needs, fit into your budget constraints, & more.




Expand Your Team
with Front & Back Office Support

 Your Single Source for Front & Back Office Staffing
 Get Access to Experienced Staff On-Demand
Lower OPEX by up to 60%

 Free Up Working Capital & In-House Staff

Our Virtual Assistant Services Overview In Less Than 5 Minutes

Join our community of satisfied clients & follow in their footsteps toward success.

Please note that the annual savings calculated are only an estimate and are based on our starting rates for Virtual Assistant services. Actual savings may vary.


Use our simple calculator to estimate your potential annual savings when outsourcing to our efficient & cost-effective Virtual Agents.


Use our simple calculator to estimate your potential annual savings when outsourcing to an efficient & cost-effective Virtual Assistant.

That is the question. We can integrate with your existing Customer Care platform or suggest & help you adopt a new one!


Interactive Landing Page

Your Virtual Assistant Can Help With:

  • Email management
  • Calendar management & scheduling
  • Travel arrangements
  • Data entry
  • File management
  • Creating reports
  • Preparing presentations
  • Setting up & managing virtual meetings
  • Transcription services
  • Reminder services
  • Project management
  • Managing company databases
  • Procurement of office supplies
  • Preparing & sending business correspondence
  • Conducting industry research
  • Event planning
  • Personal errands (purchasing gifts, etc.)
  • Social media management
  • Content creation
  • SEO strategies
  • Running PPC campaigns
  • Email marketing
  • Market research
  • Competitor analysis
  • Creating & managing affiliate programs
  • Managing & updating websites
  • Graphic design
  • Video editing
  • Analytics & reporting
  • Influencer outreach
  • PR & media outreach
  • Organizing webinars & online events
  • Managing online communities
  • Answering customer inquiries via email or social media
  • Live chat support
  • Phone support
  • Managing & resolving customer complaints
  • Processing refunds or exchanges
  • Updating FAQs
  • Monitoring & responding to reviews & feedback
  • Creating & sending follow-up emails to customers
  • Managing customer loyalty programs
  • Updating customer records in CRM
  • Bookkeeping
  • Managing invoices & payments
  • Creating & sending invoices
  • Tracking & managing expenses
  • Payroll processing
  • Financial reporting
  • Budget planning & management
  • Tax preparation
  • Recruitment (job postings, initial screenings)
  • Onboarding new employees
  • Managing employee records
  • Scheduling & organizing interviews
  • Employee engagement activities
  • Managing employee benefits & payroll
  • Training coordination
  • Performance tracking
  • Email Management
  • Scheduling and Calendar Management
  • Travel Arrangements
  • Meeting Coordination
  • Document Preparation
  • Research and Data Gathering
  • Customer Relationship Management
  • Project Management
  • Lead generation
  • Preparing sales presentations
  • Customer relationship management (CRM) updates
  • Proposal writing
  • Follow-ups with prospects
  • Sales reporting
  • Managing sales appointments
  • Product/service research
  • Blog writing
  • Editing and proofreading
  • Graphic design
  • Video creation and editing
  • Podcast editing
  • Social media content creation
  • Newsletter creation
  • E-book writing and design
  • Content planning and strategy
  • Content SEO
  • Managing content calendar
  • Updating website content

Trusted by the World’s Most Innovative Companies – Big & Small

FAQ Accordion
+How can Intelegencia supplement my existing in-house team?
Intelegencia can supplement your existing in-house team by providing a team of skilled Virtual Assistants to handle a wide array of tasks. From managing peak periods & after-hours support to taking care of routine administrative, customer service, & technical tasks, we ensure your business operations run smoothly. This allows your in-house team to focus on strategic initiatives & critical business objectives. By reducing the need for additional in-house personnel, we help you reallocate resources more effectively, enhancing your operational efficiency.
+Can Intelegencia manage a remote team effectively?
Absolutely. Intelegencia provides full HR management for your globally distributed Virtual Assistants. We handle recruitment & training, & ensure high employee morale. Our experienced operational excellence team provides constant support, ensuring seamless integration & quality service.
+Can Intelegencia services adapt to my unique needs?
Absolutely! At Intelegencia, we take pride in our ability to tailor our services to fit your specific requirements. We understand that each business has its unique challenges & needs, which is why we offer flexible solutions that can be customized accordingly. Your Virtual Assistants are trained to adapt to your business processes, systems, & applications, ensuring a seamless integration with your operations. Whether you need support for administrative tasks, customer service, technical support, or any other function, we can customize our services to meet your needs. This flexibility extends to our working hours, language support, & delivery models, all designed to provide you with a solution that fits your business perfectly.
+How can Intelegencia's services fit into my budget constraints?
Your Virtual Assistants will help you immediately free up working capital by taking on various tasks, allowing you to reallocate your existing budget and personnel toward more mission-critical business objectives. Our efficient & economical management of operations enhances productivity & positively impacts your profitability. Additionally, we offer flexible pricing models that can be tailored to align with your budgetary constraints.
+Can I try Intelegencia services while I have an existing BPO provider?
Absolutely! At Intelegencia, we offer a complimentary audit & a risk-free trial to demonstrate how our services can complement & enhance your current operation. This means you can experience first-hand how your Virtual Assistants can seamlessly integrate with your existing BPO provider & deliver added value. During the audit, we'll assess your current processes, identify areas of strength & opportunities for improvement, & provide a tailored solution that aligns with your business needs. The risk-free trial allows you to evaluate our services in a real-world setting without any obligation. This approach ensures you can make an informed decision about how our services can benefit your business.
+How does Intelegencia ensure minimal disruption during integration?
Our proven onboarding methodology & flexible delivery models ensure seamless integration with minimal disturbance. We work closely with your team to ensure a smooth transition & integration process.
+Does Intelegencia provide services outside of standard working hours?
Yes, our services can be customized to your schedule, offering support during & after business hours, on weekends, or even 24/7. We understand that your customers may need support at any time, & we're here to provide it.
+Can Intelegencia scale its services according to my needs?
Yes! With our globally distributed workforce, we are well-positioned to scale on demand, aligning with your growth & peak period needs. So if you need a team of one or one hundred Virtual Assistants, we've got you covered.
+How does Intelegencia manage the complexity of integrating with my existing operations?
Our seasoned team is dedicated to making the integration process as smooth & straightforward as possible. We collaborate closely with your team, gaining a deep understanding of your standard operating procedures, systems, & applications. This allows us to seamlessly integrate your Virtual Assistants into your existing operations, all within an optimal timeline.
+Can Intelegencia maintain standards similar to my onshore team?
Yes, while we operate globally, we maintain a consistent brand voice & uphold high-quality standards that align with any onshore team. Your Virtual Assistants are trained to deliver the same level of service as your onshore team.
+How does Intelegencia ensure data security?
We take data security & privacy very seriously. We recognize how working with freelancers can pose risks, especially regarding data security. They may not have the necessary infrastructure or protocols in place to ensure the highest level of data protection. In contrast, at Intelegencia, we prioritize your data security. As an ISO 27001, 9001, & PCI DSS-certified company, we have stringent measures in place to safeguard your data. We adhere to the highest standards of data security & privacy, providing you with peace of mind that your sensitive information is always secure.
+How does Intelegencia ensure high-quality service?
Our Quality Assurance promise, backed by our experienced Operations Excellence team, guarantees top-notch service. We have a rigorous Quality Assurance process in place to ensure consistent, high-quality service delivery.
+What is Intelegencia's policy on contract length?
We offer a flexible cancellation policy with just a 30 days' notice, ensuring you're not locked in. We believe in earning your business every day, & our flexible agreement terms reflect that.
+How does Intelegencia maintain stability in service delivery?
At Intelegencia, stability in service delivery is achieved through a combination of our globally distributed workforce, mature processes, & robust infrastructure. Our Virtual Assistants are spread across various geographical locations, ensuring uninterrupted service even in the face of local disruptions. This global distribution also allows us to provide 24/7 support, ensuring there's always someone available to handle your needs.
+Can Intelegencia provide support in different languages and cultures?
Yes, our optional multi-lingual support & diverse workforce ensure we can serve a global customer community effectively. We can provide support in multiple languages, ensuring a seamless customer experience for your diverse customer base & honoring your own company's diversity.
+How does Intelegencia help manage workload?
Your Virtual Assistants aim to effectively manage your workload, thereby allowing your team to focus on strategic business objectives. They take on a wide array of tasks, from routine administrative duties to handling peak-period demands. Our globally distributed workforce operates round the clock, ensuring that your business functions smoothly at all times. By taking care of these tasks, we free up your team's time & resources, allowing them to concentrate on core business activities. This enhances productivity & facilitates better resource allocation & strategic planning within your organization.
+How does Intelegencia contribute to ROI?
Our Virtual Assistant services contribute to your ROI by enhancing operational efficiency & customer satisfaction. By handling a wide array of tasks, we free up your team to focus on strategic initiatives, leading to better resource allocation & increased productivity. This operational efficiency can lead to cost savings, thereby improving your ROI. Additionally, our commitment to high-quality service & customer support can lead to improved customer loyalty & satisfaction, which can drive revenue growth. Our services are designed to provide a tangible boost to your bottom line.
+Does Intelegencia have industry expertise?
Yes, Intelegencia has a wide range of industry experience, including a strong focus on various business sectors, ensuring we understand your specific challenges & requirements. Your Virtual Assistants are well-versed in diverse fields, enabling them to provide tailored solutions that meet your unique needs.
+How does Intelegencia ensure consistency in front & back-office support?
At Intelegencia, consistency in front & back office support is achieved through rigorous training of your Virtual Assistants & adherence to standardized processes. We strive to deliver a uniform, high-quality experience across all tasks & interactions, ensuring your business operations run smoothly & efficiently.
+How does Intelegencia ensure accountability in its services?
At Intelegencia, we prioritize accountability in our service delivery. Our team leaders & quality assurance specialists are dedicated to maintaining the highest standards of performance. Coupled with our transparent reporting policies, we ensure you're always informed about the progress & results delivered by your Virtual Assistants. This approach guarantees full accountability & visibility into our service delivery.

You Can Trust Intelegencia With Your Front & Back Office Administrative Support Too!

Cross Selling

Streamlining Office Tasks

Administrative Support
Cross Selling

Boosting Online Presence

Digital Marketing
Cross Selling

Optimizing Financial Operations

Financial Management
Cross Selling

Enhancing Customer Satisfaction

Customer Service
Cross Selling

Empowering Your Workforce

Human Resources
Cross Selling

Enhancing Executive Productivity

Executive Assistant
Cross Selling

Driving Sales Performance

Sales & CRM Support
Cross Selling

Crafting Engaging Content

Content Management

Jhordie D.

Jhordie D. is an adept e-commerce specialist with expertise in Amazon operations. His skills encompass product listing, keyword research, and Amazon A+ page creation. At Intelegencia BPO LLC since 2020, he has optimized listings and conducted in-depth product research. With a background in customer service and a Bachelor's in Business Education, Jhordie seamlessly blends technical know-how with customer-centric approaches, making him a valuable asset in the e-commerce realm.

Francis C.

Francis C. is a talented Graphic Designer at Intelegencia BPO LLC, adept in Adobe Photoshop, Illustrator, and Premiere Pro. He specializes in enhancing Amazon content, web design for Chic Home, and image updates for Salsify. With a background in creating layouts and marketing materials, and a degree in Information and Communication Technology from the International Electronics and Technical Institute, Francis's design expertise positions him as a prime candidate in the creative sector.

Charmaine C.

Charmaine A. is a seasoned Bookkeeper VA at Intelegencia BPO LLC, adept in financial management, sales, and logistics. She expertly handles financial transactions, tax compliance, and report preparations. Familiar with tools like Cargowise One and Walmart Seller Central, she's also a licensed Customs Broker with a BS in Customs Administration from Mabalacat City College. Charmaine's multifaceted expertise positions her as a valuable contributor to any team.

Antonio N.

Antonio N. is an e-commerce specialist with expertise in product content creation and platform management. As an E-Commerce Coordinator, he ensured retail readiness and maintained product listings. With strong communication skills and experience in content management systems, Antonio excels in operations. A graduate in Marketing Management from Rizal Technological University, he brings valuable insights and is an asset to any team.

Angeline A.

Angeline A. is a seasoned marketing and e-commerce expert. As an Assistant Brand Manager at Intelegencia BPO LLC, she manages client accounts, shipments, and sales reports. With prior roles in marketing for A Clothing Line and a Medical Supplies Trading company, her experience is vast. A Bachelor's graduate from World Citi Colleges in Nursing, Angeline's diverse skills enhance any team.

Adam Z.

Adam Z. is a seasoned e-commerce expert with a strong IT foundation. Skilled in data entry, customer service, and Amazon product listing, he excels in managing listings and handling ASINs. His technical acumen includes C, Java, Oracle, and SQL. At Intelegencia BPO LLC, he optimizes product descriptions and manages customer interactions. With a BS in Information Technology, Adam is a prime asset for e-commerce and IT roles.

Elvin V.

Elvin V. is a multifaceted professional with expertise in project management, digital marketing, and nursing. Certified in Lean Six Sigma Yellow Belt and progressing towards Green Belt, he excels in Amazon Ads and PPC strategies. Elvin's prowess lies in project coordination, competitive research, and bid optimization using Amazon tools. He's adept at managing Google AdWords PPC accounts and crafting impactful marketing campaigns. As a Registered Nurse, Elvin's diverse background underscores his adaptability, making him a valuable asset in various sectors.

Shenemar E.

Shenemar D. E. is an experienced Content Writer & Social Media Manager with a focus on e-commerce and marketing. At Intelegencia BPO LLC Corp., she managed social media, developed content, and led marketing campaigns. Proficient in SEO, she's skilled with tools like Shopify and SEMrush. Holding a Bachelor's in Broadcast Communication, Shenemar's expertise makes her a standout in digital marketing.

Dewey T.

Dewey T. is an adept Amazon Account Manager at Intelegencia BPO LLC, specializing in e-commerce tasks from listing creation to inventory management. He assists clients in updating SKUs and excels in customer service and Amazon copywriting. A graduate in Medical Laboratory Science from Our Lady of Fatima University, Dewey's proficiency in Amazon operations and SOP creation positions him as a key contributor to any e-commerce endeavor.

Joanna G.

Joanna G. is an experienced Ecommerce Associate and Virtual Assistant at Intelegencia BPO LLC, specializing in Amazon operations and digital marketing. Proficient in Microsoft Office and Channel Advisor, she has excelled in roles from content creation to team leadership. A graduate in International Studies from Miriam College, Joanna's skills in product listing and virtual assistance, combined with her fluency in English, position her as a standout professional in the e-commerce sector.

Front & Back Office Support

your team 


 Your Single Source for Front & Back Office Staffing
 Get Access to Experienced Staff On-Demand
Lower OPEX by up to 60%

 Free Up Working Capital & In-House Staff


We help you grow your front & back office operations on demand & within your budget. Our company bridges the gaps in resources & skills, allowing you to allocate more working capital & key personnel toward mission-critical business objectives.