We've got answers - learn how we can enhance your in-house team, help you manage a remote team effectively, adapt our services to your unique needs, fit into your budget constraints, & more.
☑Your Single Source for Front & Back Office Staffing ☑ Get Access to Experienced Staff On-Demand ☑ Lower OPEX by up to 60% ☑Free Up Working Capital & In-House Staff
Our Virtual Assistant Services Overview In Less Than 5 Minutes
Join our community of satisfied clients & follow in their footsteps toward success.
Please note that the annual savings calculated are only an estimate and are based on our starting rates for Virtual Assistant services. Actual savings may vary.
MAXIMIZE YOUR WORKING CAPITAL!
Use our simple calculator to estimate your potential annual savings when outsourcing to our efficient & cost-effective Virtual Agents.
MAXIMIZE YOUR WORKING CAPITAL!
Use our simple calculator to estimate your potential annual savings when outsourcing to an efficient & cost-effective Virtual Assistant.
That is the question. We can integrate with your existing Customer Care platform or suggest & help you adopt a new one!
TO INTEGRATE, OR NOT TO INTEGRATE
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Your Virtual Assistant Can Help With:
Email Management
Calendar Management
Scheduling
Travel Arrangements
Data Entry
File Management
Report Creation
Presentation Preparation
Virtual Meeting Setup
Virtual Meeting Management
Transcription
Reminder Services
Project Management
Database Management
Office Supply Procurement
Business Correspondence
Industry Research
Event Planning
Personal Errands
Social Media
Content Creation
SEO
PPC Campaigns
Email Marketing
Market Research
Competitor Analysis
Affiliate Programs
Website Management
Graphic Design
Video Editing
Marketing Analytics
Influencer Outreach
PR Outreach
Webinar Organization
Online Community Management
Customer Inquiries
Live Chat
Phone Support
Customer Complaints
Refunds & Exchanges
FAQ Updates
Review Monitoring
Follow-Up Emails
Loyalty Programs
CRM Updates
Bookkeeping
Invoice Management
Expense Tracking
Payroll
Financial Reporting
Budgeting
Tax Preparation
Recruitment
Employee Onboarding
Employee Records
Interview Scheduling
Employee Engagement
Benefits & Payroll
Training Coordination
Performance Tracking
Website Maintenance
Tech Troubleshooting
Online Tool Management
Data Management
Cybersecurity
Software Development
App Development
Network Administration
Lead Generation
Sales Presentations
CRM Updates
Proposal Writing
Prospect Follow-Ups
Sales Reporting
Sales Appointments
Product Research
Blog Writing
Editing
Graphic Design
Video Creation
Podcast Editing
Social Media Content
Newsletter Creation
E-Book Creation
Content Planning
Content SEO
Content Calendar
Website Content Updates
Service Research
Proofreading
Video Production
Podcast Production
Social Media Content
Newsletter Production
E-Book Production
Content Strategy
Content SEO
Calendar Management
Website Updates
Customer Support
Complaint Resolution
After-Hours Service
Call Handling
Email Response
Chat Support
Social Media
Up-Selling
Cross-Selling
Product Questions
Order Processing
Payment Assistance
Account Updates
Returns Management
Escalation Handling
Customer Retention
Quality Assurance
Data Security
Service Scheduling
Feedback Collection
Policy Explanation
Data Entry
Record Maintenance
Customer Education
Loyalty Programs
Survey Administration
Refund Processing
Warranty Assistance
Appointment Scheduling
Product Recommendations
Billing Inquiries
Service Activation
Package Tracking
Discount Application
Credit Requests
Privacy Compliance
Accessibility Assistance
Language Interpretation
Document Verification
Fraud Detection
Subscription Management
Loyalty Rewards
Event Registration
Software Troubleshooting
Customer Onboarding
Contract Renewals
Service Cancellations
Live Demonstrations
Task Execution
Remote Assistance
Multilingual Support
Email management
Calendar management & scheduling
Travel arrangements
Data entry
File management
Creating reports
Preparing presentations
Setting up & managing virtual meetings
Transcription services
Reminder services
Project management
Managing company databases
Procurement of office supplies
Preparing & sending business correspondence
Conducting industry research
Event planning
Personal errands (purchasing gifts, etc.)
Social media management
Content creation
SEO strategies
Running PPC campaigns
Email marketing
Market research
Competitor analysis
Creating & managing affiliate programs
Managing & updating websites
Graphic design
Video editing
Analytics & reporting
Influencer outreach
PR & media outreach
Organizing webinars & online events
Managing online communities
Answering customer inquiries via email or social media
Live chat support
Phone support
Managing & resolving customer complaints
Processing refunds or exchanges
Updating FAQs
Monitoring & responding to reviews & feedback
Creating & sending follow-up emails to customers
Managing customer loyalty programs
Updating customer records in CRM
Bookkeeping
Managing invoices & payments
Creating & sending invoices
Tracking & managing expenses
Payroll processing
Financial reporting
Budget planning & management
Tax preparation
Recruitment (job postings, initial screenings)
Onboarding new employees
Managing employee records
Scheduling & organizing interviews
Employee engagement activities
Managing employee benefits & payroll
Training coordination
Performance tracking
Email Management
Scheduling and Calendar Management
Travel Arrangements
Meeting Coordination
Document Preparation
Research and Data Gathering
Customer Relationship Management
Project Management
Lead generation
Preparing sales presentations
Customer relationship management (CRM) updates
Proposal writing
Follow-ups with prospects
Sales reporting
Managing sales appointments
Product/service research
Blog writing
Editing and proofreading
Graphic design
Video creation and editing
Podcast editing
Social media content creation
Newsletter creation
E-book writing and design
Content planning and strategy
Content SEO
Managing content calendar
Updating website content
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FAQ Accordion
+How can Intelegencia supplement my existing in-house team?
Intelegencia can supplement your existing in-house team by providing a team of skilled Virtual Assistants to handle a wide array of tasks. From managing peak periods & after-hours support to taking care of routine administrative, customer service, & technical tasks, we ensure your business operations run smoothly. This allows your in-house team to focus on strategic initiatives & critical business objectives. By reducing the need for additional in-house personnel, we help you reallocate resources more effectively, enhancing your operational efficiency.
+Can Intelegencia manage a remote team effectively?
Absolutely. Intelegencia provides full HR management for your globally distributed Virtual Assistants. We handle recruitment & training, & ensure high employee morale. Our experienced operational excellence team provides constant support, ensuring seamless integration & quality service.
+Can Intelegencia services adapt to my unique needs?
Absolutely! At Intelegencia, we take pride in our ability to tailor our services to fit your specific requirements. We understand that each business has its unique challenges & needs, which is why we offer flexible solutions that can be customized accordingly. Your Virtual Assistants are trained to adapt to your business processes, systems, & applications, ensuring a seamless integration with your operations. Whether you need support for administrative tasks, customer service, technical support, or any other function, we can customize our services to meet your needs. This flexibility extends to our working hours, language support, & delivery models, all designed to provide you with a solution that fits your business perfectly.
+How can Intelegencia's services fit into my budget constraints?
Your Virtual Assistants will help you immediately free up working capital by taking on various tasks, allowing you to reallocate your existing budget and personnel toward more mission-critical business objectives. Our efficient & economical management of operations enhances productivity & positively impacts your profitability. Additionally, we offer flexible pricing models that can be tailored to align with your budgetary constraints.
+Can I try Intelegencia services while I have an existing BPO provider?
Absolutely! At Intelegencia, we offer a complimentary audit & a risk-free trial to demonstrate how our services can complement & enhance your current operation. This means you can experience first-hand how your Virtual Assistants can seamlessly integrate with your existing BPO provider & deliver added value. During the audit, we'll assess your current processes, identify areas of strength & opportunities for improvement, & provide a tailored solution that aligns with your business needs. The risk-free trial allows you to evaluate our services in a real-world setting without any obligation. This approach ensures you can make an informed decision about how our services can benefit your business.
+How does Intelegencia ensure minimal disruption during integration?
Our proven onboarding methodology & flexible delivery models ensure seamless integration with minimal disturbance. We work closely with your team to ensure a smooth transition & integration process.
+Does Intelegencia provide services outside of standard working hours?
Yes, our services can be customized to your schedule, offering support during & after business hours, on weekends, or even 24/7. We understand that your customers may need support at any time, & we're here to provide it.
+Can Intelegencia scale its services according to my needs?
Yes! With our globally distributed workforce, we are well-positioned to scale on demand, aligning with your growth & peak period needs. So if you need a team of one or one hundred Virtual Assistants, we've got you covered.
+How does Intelegencia manage the complexity of integrating with my existing operations?
Our seasoned team is dedicated to making the integration process as smooth & straightforward as possible. We collaborate closely with your team, gaining a deep understanding of your standard operating procedures, systems, & applications. This allows us to seamlessly integrate your Virtual Assistants into your existing operations, all within an optimal timeline.
+Can Intelegencia maintain standards similar to my onshore team?
Yes, while we operate globally, we maintain a consistent brand voice & uphold high-quality standards that align with any onshore team. Your Virtual Assistants are trained to deliver the same level of service as your onshore team.
+How does Intelegencia ensure data security?
We take data security & privacy very seriously. We recognize how working with freelancers can pose risks, especially regarding data security. They may not have the necessary infrastructure or protocols in place to ensure the highest level of data protection. In contrast, at Intelegencia, we prioritize your data security. As an ISO 27001, 9001, & PCI DSS-certified company, we have stringent measures in place to safeguard your data. We adhere to the highest standards of data security & privacy, providing you with peace of mind that your sensitive information is always secure.
+How does Intelegencia ensure high-quality service?
Our Quality Assurance promise, backed by our experienced Operations Excellence team, guarantees top-notch service. We have a rigorous Quality Assurance process in place to ensure consistent, high-quality service delivery.
+What is Intelegencia's policy on contract length?
We offer a flexible cancellation policy with just a 30 days' notice, ensuring you're not locked in. We believe in earning your business every day, & our flexible agreement terms reflect that.
+How does Intelegencia maintain stability in service delivery?
At Intelegencia, stability in service delivery is achieved through a combination of our globally distributed workforce, mature processes, & robust infrastructure. Our Virtual Assistants are spread across various geographical locations, ensuring uninterrupted service even in the face of local disruptions. This global distribution also allows us to provide 24/7 support, ensuring there's always someone available to handle your needs.
+Can Intelegencia provide support in different languages and cultures?
Yes, our optional multi-lingual support & diverse workforce ensure we can serve a global customer community effectively. We can provide support in multiple languages, ensuring a seamless customer experience for your diverse customer base & honoring your own company's diversity.
+How does Intelegencia help manage workload?
Your Virtual Assistants aim to effectively manage your workload, thereby allowing your team to focus on strategic business objectives. They take on a wide array of tasks, from routine administrative duties to handling peak-period demands. Our globally distributed workforce operates round the clock, ensuring that your business functions smoothly at all times. By taking care of these tasks, we free up your team's time & resources, allowing them to concentrate on core business activities. This enhances productivity & facilitates better resource allocation & strategic planning within your organization.
+How does Intelegencia contribute to ROI?
Our Virtual Assistant services contribute to your ROI by enhancing operational efficiency & customer satisfaction. By handling a wide array of tasks, we free up your team to focus on strategic initiatives, leading to better resource allocation & increased productivity. This operational efficiency can lead to cost savings, thereby improving your ROI. Additionally, our commitment to high-quality service & customer support can lead to improved customer loyalty & satisfaction, which can drive revenue growth. Our services are designed to provide a tangible boost to your bottom line.
+Does Intelegencia have industry expertise?
Yes, Intelegencia has a wide range of industry experience, including a strong focus on various business sectors, ensuring we understand your specific challenges & requirements. Your Virtual Assistants are well-versed in diverse fields, enabling them to provide tailored solutions that meet your unique needs.
+How does Intelegencia ensure consistency in front & back-office support?
At Intelegencia, consistency in front & back office support is achieved through rigorous training of your Virtual Assistants & adherence to standardized processes. We strive to deliver a uniform, high-quality experience across all tasks & interactions, ensuring your business operations run smoothly & efficiently.
+How does Intelegencia ensure accountability in its services?
At Intelegencia, we prioritize accountability in our service delivery. Our team leaders & quality assurance specialists are dedicated to maintaining the highest standards of performance. Coupled with our transparent reporting policies, we ensure you're always informed about the progress & results delivered by your Virtual Assistants. This approach guarantees full accountability & visibility into our service delivery.
You Can Trust Intelegencia With Your Front & Back Office Administrative Support Too!
Jhordie D. is an adept e-commerce specialist with expertise in Amazon operations. His skills encompass product listing, keyword research, and Amazon A+ page creation. At Intelegencia BPO LLC since 2020, he has optimized listings and conducted in-depth product research. With a background in customer service and a Bachelor's in Business Education, Jhordie seamlessly blends technical know-how with customer-centric approaches, making him a valuable asset in the e-commerce realm.
Francis C. is a talented Graphic Designer at Intelegencia BPO LLC, adept in Adobe Photoshop, Illustrator, and Premiere Pro. He specializes in enhancing Amazon content, web design for Chic Home, and image updates for Salsify. With a background in creating layouts and marketing materials, and a degree in Information and Communication Technology from the International Electronics and Technical Institute, Francis's design expertise positions him as a prime candidate in the creative sector.
Charmaine A. is a seasoned Bookkeeper VA at Intelegencia BPO LLC, adept in financial management, sales, and logistics. She expertly handles financial transactions, tax compliance, and report preparations. Familiar with tools like Cargowise One and Walmart Seller Central, she's also a licensed Customs Broker with a BS in Customs Administration from Mabalacat City College. Charmaine's multifaceted expertise positions her as a valuable contributor to any team.
Antonio N. is an e-commerce specialist with expertise in product content creation and platform management. As an E-Commerce Coordinator, he ensured retail readiness and maintained product listings. With strong communication skills and experience in content management systems, Antonio excels in operations. A graduate in Marketing Management from Rizal Technological University, he brings valuable insights and is an asset to any team.
Angeline A. is a seasoned marketing and e-commerce expert. As an Assistant Brand Manager at Intelegencia BPO LLC, she manages client accounts, shipments, and sales reports. With prior roles in marketing for A Clothing Line and a Medical Supplies Trading company, her experience is vast. A Bachelor's graduate from World Citi Colleges in Nursing, Angeline's diverse skills enhance any team.
Adam Z. is a seasoned e-commerce expert with a strong IT foundation. Skilled in data entry, customer service, and Amazon product listing, he excels in managing listings and handling ASINs. His technical acumen includes C, Java, Oracle, and SQL. At Intelegencia BPO LLC, he optimizes product descriptions and manages customer interactions. With a BS in Information Technology, Adam is a prime asset for e-commerce and IT roles.
Elvin V. is a multifaceted professional with expertise in project management, digital marketing, and nursing. Certified in Lean Six Sigma Yellow Belt and progressing towards Green Belt, he excels in Amazon Ads and PPC strategies. Elvin's prowess lies in project coordination, competitive research, and bid optimization using Amazon tools. He's adept at managing Google AdWords PPC accounts and crafting impactful marketing campaigns. As a Registered Nurse, Elvin's diverse background underscores his adaptability, making him a valuable asset in various sectors.
Shenemar D. E. is an experienced Content Writer & Social Media Manager with a focus on e-commerce and marketing. At Intelegencia BPO LLC Corp., she managed social media, developed content, and led marketing campaigns. Proficient in SEO, she's skilled with tools like Shopify and SEMrush. Holding a Bachelor's in Broadcast Communication, Shenemar's expertise makes her a standout in digital marketing.
Dewey T. is an adept Amazon Account Manager at Intelegencia BPO LLC, specializing in e-commerce tasks from listing creation to inventory management. He assists clients in updating SKUs and excels in customer service and Amazon copywriting. A graduate in Medical Laboratory Science from Our Lady of Fatima University, Dewey's proficiency in Amazon operations and SOP creation positions him as a key contributor to any e-commerce endeavor.
Joanna G. is an experienced Ecommerce Associate and Virtual Assistant at Intelegencia BPO LLC, specializing in Amazon operations and digital marketing. Proficient in Microsoft Office and Channel Advisor, she has excelled in roles from content creation to team leadership. A graduate in International Studies from Miriam College, Joanna's skills in product listing and virtual assistance, combined with her fluency in English, position her as a standout professional in the e-commerce sector.
☑Your Single Source for Front & Back Office Staffing ☑ Get Access to Experienced Staff On-Demand ☑ Lower OPEX by up to 60% ☑Free Up Working Capital & In-House Staff
FOR ALL YOUR FRONT & BACKOFFICE NEEDS
We help you grow your front & back office operations on demand & within your budget. Our company bridges the gaps in resources & skills, allowing you to allocate more working capital & key personnel toward mission-critical business objectives.
