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Trusted By The World’s Most Innovative Businesses – Big & Small

You Can Trust Intelegencia With Your Customer Care Too!

24/7 Support

Rest easy knowing we're always available to assist your customers, day or night.

Multi-Channel

Reach your customers where they are, through email, chat, phone, or social media.

Multi-Lingual

Connect with your global audience in their language, enhancing their customer experience.

EMPLOYEES

2000

CLIENTS

200

OFFICES

7

CONTINENTS

3

MANAGED REVENUE

$4.0B

What People Are Saying About Us After Using Our Services

Happy Clients

John Salvatore

VP of Operations & Sales
Buy Auto Parts

"We keep expanding our engagement because it’s so well-run."

Jenna Richardson

VP Marketing & Product Dev
American Messaging

“We’ve truly integrated them into our processes; we consider them a part of our family.”

John Batarse

Accounting Manager
Cali Floors

"The staff we hired are highly educated & are major contributors to our business."

FOR ALL YOUR FRONT & BACK OFFICE NEEDS

We help you grow your front & back office operations on demand & within your budget. Our company bridges the gaps in resources & skills, allowing you to allocate more working capital & key personnel toward mission-critical business objectives.

SCHEDULE MY MEETING

Our Address

40 West Evergreen Ave, Philadelphia, PA 19118

Our Phone

US HQ: (716) 270-2575
UK HQ: +44 (20) 33140456
AUS HQ: +61 (2) 72094896

Email Contact

frank@intelegencia.com

Cross & Up-Selling

Utilize our trained agents to identify selling opportunities, boosting your revenue.

Quality Assurance

Feel confident with our service quality or cancel anytime with just 30 days' notice.

Data Security

Trust us to protect your sensitive data, with stringent ISO & PCI DSS certifications.

Our Customer Care Overview In Less Than 5 Minutes

Our Customer Care Audit Overview In Less Than 2 Minutes

OUR GLOBAL FOOTPRINT

Some Facts

HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?

We also provide additional front & back office services that can be customized to suit your specific requirements.

Our portfolio includes:

Tech Services

Helping you stay ahead of digital trends!

Digital Marketing

Boost your online presence & conversions!

E-commerce

Maximize your online sales potential!

Back-Office

Streamline your operations for efficiency & growth!

READY, SET, GROW!

TECHNOLOGY + AI + PEOPLE = INTELEGENCIA

The perfect formula to accelerate & optimize front & back-office operations. Get ready to pass the baton & rev up your revenue while pumping the breaks on OPEX!

Let's start building your customer care team with Intelegencia

GET STARTED!

MEET SOME OF OUR AGENTS

A Quick Introduction

HAVE ADDITIONAL QUESTIONS?

We've got answers - learn how we can enhance your in-house team, help you manage a remote team effectively, adapt our services to your unique needs, fit into your budget constraints, & more.

JOIN OUR COMMUNITY

24/7 Support

Rest easy knowing we're always available to assist your customers, day or night.

Multi-Channel

Reach your customers where they are, through email, chat, phone, or social media.

Multi-Lingual

Connect with your global audience in their language, enhancing their customer experience

Cross & Up-Selling

Utilize our trained agents to identify selling opportunities, boosting your revenue.

Quality Assurance

Feel confident with our service quality or cancel anytime with just 30 days' notice.

Data Security

Trust us to protect your sensitive data, with stringent ISO & PCI DSS certifications.

Join our community of satisfied clients & follow in their footsteps toward success.

Please note that the annual savings calculated are only an estimate and are based on our starting rates for customer care services. Actual savings may vary.

MAXIMIZE YOUR WORKING CAPITAL!

Use our simple calculator to estimate your potential annual savings when you outsource to our efficient and cost-effective Customer Care Agents.

MAXIMIZE YOUR WORKING CAPITAL!

Use our simple calculator to estimate your potential annual savings when you switch to our efficient and cost-effective customer care services.

We Can Help With

That is the question. We can integrate with your existing Customer Care platform or suggest & help you adopt a new one!

TO INTEGRATE, OR NOT TO INTEGRATE

FAQ Accordion

+How can Intelegencia augment my current in-house team?

Intelegencia acts as an extension of your existing team, seamlessly integrating to handle high-demand periods, after-hours support, and routine customer care responsibilities. This strategic partnership frees up your in-house team to concentrate on core business objectives. Moreover, our services can potentially decrease the need for a large in-house team, enabling you to redirect funds toward more crucial business initiatives.

+Is Intelegencia capable of effectively managing a remote team?

Without a doubt. Intelegencia excels in comprehensive HR management for your globally distributed customer care agents. We take charge of the entire process, from recruitment and training to maintaining high employee morale. Our seasoned Operational Excellence team is always on hand to provide continuous support, ensuring seamless integration and consistently high-quality service delivery.

+Can Intelegencia's services be tailored to meet my unique needs?

Absolutely. At Intelegencia, we take great pride in our adaptability and flexibility. We offer bespoke solutions designed to cater to your unique customer care needs. Our approach is not one-size-fits-all. We work closely with you to understand your requirements and tailor our services accordingly.

+How can Intelegencia's services accommodate my budget constraints?

Intelegencia's services are structured to optimize your customer care operations, which can significantly free up your working capital and align with your budget constraints. We offer competitive and flexible pricing models that can be tailored to meet your specific financial requirements. Our goal is to provide you with high-quality services that deliver value without straining your budget.

+Can I trial Intelegencia's services while I'm still engaged with an existing provider?

Certainly, at Intelegencia, we offer a complimentary customer care audit and a no-obligation trial period. This lets you experience firsthand how our services can seamlessly integrate with and enhance your current operations without disrupting your existing provider relationship. It's a risk-free opportunity to explore the potential benefits of our customer care services.

+How does Intelegencia ensure minimal disruption during the integration process?

Intelegencia employs a proven onboarding methodology and adaptable delivery models to ensure seamless integration with minimal disruption to your existing operations. We collaborate closely with your team, understanding your specific needs and processes to ensure a smooth and efficient transition. Our goal is to integrate our services into your operations in a natural and effortless way, minimizing any potential disturbance.

+Does Intelegencia offer services outside of standard working hours?

Absolutely. At Intelegencia, we understand that customer care isn't confined to standard business hours. That's why we offer flexible service schedules that can be tailored to your specific needs. Whether you require support during business hours, after-hours, on weekends, or even round-the-clock 24/7 support, we're equipped and ready to provide it. We're here to ensure your customers receive the support they need whenever they need it.

+Can Intelegencia scale its services according to my business needs?

Absolutely. Intelegencia is perfectly positioned to scale services per your business demands with our globally distributed workforce. Whether you're experiencing growth, facing peak periods, or even need to scale down, we have the flexibility and resources to adjust our services to match your evolving needs. Our goal is to provide you with a customer care solution that's as dynamic as your business.

+Can Intelegencia maintain standards comparable to my onshore team?

Absolutely. Despite our global distribution, Intelegencia is committed to maintaining a consistent brand voice and high-quality standards that are on par with any onshore team. Our agents undergo rigorous training to ensure they deliver the same level of service and customer care that your customers expect from your onshore team. We strive to provide a seamless customer experience, regardless of where our services are delivered from.

+How does Intelegencia ensure data security and privacy?

At Intelegencia, data security is of paramount importance. We are certified under ISO 27001, 9001, and PCI DSS, which are globally recognized standards for information security management, quality management, and secure financial transactions respectively. These certifications demonstrate our commitment to maintaining the highest levels of data security and privacy. We adhere to stringent protocols and procedures to ensure your data is handled with the utmost care and confidentiality.

+How does Intelegencia ensure high-quality service?

At Intelegencia, we are committed to delivering top-tier service. Our seasoned Operations Excellence team supports our quality assurance promise, ensuring that every interaction meets our high standards. We have a rigorous quality assurance process in place that includes regular performance reviews, continuous training, and feedback mechanisms to ensure consistent, high-quality service delivery. Our goal is to exceed your expectations at every turn.

+What is Intelegencia's policy on contract length?

At Intelegencia, we believe in flexibility and client satisfaction above all. We do not require our clients to commit to long-term contracts. If a client is not fully satisfied with the quality of our support, they can cancel anytime with just a 60-day notice. This policy ensures that we're always motivated to deliver the best service possible and allows our clients the freedom to make the best decisions for their business.

+How does Intelegencia maintain stability in service delivery?

Intelegencia ensures stability in service delivery through a combination of our globally distributed workforce and adherence to mature and proven business continuity practices. Our robust infrastructure and experienced and skilled team provide a solid foundation for consistent and reliable service delivery. We have systems in place to manage contingencies, ensuring that our service remains uninterrupted and maintains the high quality our clients expect from us.

+Can Intelegencia provide support in different languages and cultures?

Absolutely. At Intelegencia, we understand the importance of language and cultural nuances in customer care. Our globally distributed workforce includes multilingual agents who can provide support in various languages. We also train our agents to be culturally sensitive, ensuring they can effectively communicate and connect with customers from diverse cultural backgrounds. This multicultural approach allows us to provide a more personalized and effective customer care service.

+How does Intelegencia contribute to ROI?

Our services aim to improve your customer's experience and loyalty, resulting in a greater return on investment. Additionally, we assist in streamlining your front office operations to free up working capital, which will also boost ROI.

+Does Intelegencia have industry-specific expertise?

Indeed, Intelegencia boasts extensive experience across various industries, including e-commerce, healthcare, SaaS, hospitality, telecommunications, and more. This wide-ranging expertise ensures we understand the unique challenges and requirements of your specific industry. We leverage this knowledge in every engagement, delivering solutions that are tailored to meet your industry-specific needs and challenges. Our goal is to provide you with services that not only meet but exceed industry standards.

+How does Intelegencia ensure accountability in its services?

Accountability is a cornerstone of our services at Intelegencia. We have dedicated team leaders and quality assurance specialists who oversee our operations and ensure adherence to our high standards. Additionally, we believe in transparency and provide regular reports and updates to our clients. This gives you full visibility into our performance and ensures we are held accountable for the results we deliver. Our goal is to provide you with a service you can trust, backed by a fully accountable team for its performance.

Walter F.

Walter F. boasts a decade of experience as a Customer Support Representative, excelling in telephone and chat services. Skilled in handling high-volume tickets and complex troubleshooting, he consistently delivers exceptional service. With proficiency in MS Office and a keen attention to detail, Walter's strong communication and adaptability make him a standout choice for customer-centric roles, ensuring utmost satisfaction.

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Marie C.

Marie C. is a seasoned customer service expert with proficiency in phone, email, and chat platforms. Her roles, including Back Office Specialist and Virtual Assistant, highlight her dedication to efficient customer query resolution. Her experience at Intelegencia BPO LLC emphasizes her client assistance prowess. With a background in Business Administration and Marketing Management, Marie excels in understanding customer needs, delivering superior experiences, and building enduring client relationships. She's a prime asset for customer-focused organizations.

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Our Customer Care Overview In Less Than 5 Minutes

The Customer Experience

Upgrade

☑ Stress Free Peak & After-Hours Support
☑ Offload Your Routine Tasks
☑ High Quality & Fully Managed Agents
☑ Free Up Working Capital & In-House Staff

The Customer Experience

☑ Stress Free Peak & After-Hours Support
☑ Offload Your Routine Tasks
☑ High Quality & Fully Managed Agents
☑ Free Up Working Capital & In-House Staff

our customer care overview in less than 5 min